About Ekco

🚀 Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider.
IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale.

We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments.

☁️ In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world.

🌍 Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow.

At Ekco, how we work matters as much as what we deliver. Our people live by four core values that shape everything we do:

• On It: We take ownership, follow through, and get things done.

• All In : We collaborate, support each other, and commit fully to shared goals.

• Connected: We build trusted relationships with colleagues, clients, and partners.

• Hungry to Grow: We stay curious, keep learning, and push ourselves to the next level.

🏠If these values resonate with you, you’ll feel right at home here.

The Role

We are seeking a Service Desk Engineer to join our growing Group IT team. Ekco is an MSP providing technical services to clients. Group IT provides technical services to Ekco itself.

You will join a team of seven to support Ekco’s operations in Kuala Lumpur, and across the wider global business. This is a hybrid role with a successful candidate stationed at our Kuala Lumpur office, at least three days a week. You will be working offset hours to provide coverage for the EU business.

As a junior role we do not expect many years of experience, but do expect an eagerness to learn, a passion for IT and all things tech!

Day-to-day at Ekco:

• Managing your tickets with high quality triaging, notes, communication, and customer service.

• Coordinating with HR to assist joiners and leavers in the business.

• Provide hardware break-fix support.

• Laptop + phone imaging, and device inventory management.

• Coordinating with the logistics team on deliveries of hardware.

• Work with the rest of the Group IT team to provide remote technical support for users across all our regions.

• Assist with the technical maintenance of our Kuala Lumpur office.

• Coordinate with other technical teams and third-party vendors.

• Document changes and processes in our documentation solution when required.

What we are looking for:

• Passion for IT and Technology.

• Experience supporting hardware and software, at home, school or in the workplace.

• Confident using Windows and/or macOS.

• Basic understanding of Microsoft Azure, Intune and Windows Server.

• Demonstrable experience meeting deadlines.

• Able to explain basic IT Concepts such as Servers, Clients, DNS, DHCP, Firewalls, switches and routers.

• Ability to learn and research new concepts and technologies independently.

• Excellent English professional communication skills, both verbal and written.

• Team player.

Desirable:

• 1+ years of technical experience in a similar role.

• Any work experience in a professional role.

• Confident using Linux and other technologies.

• Basic administration experience of Microsoft 365, Intune, Windows Desktop/Server, Active Directory macOS.

• Scripting and or programming experience.

• Industry certifications – Azure, Microsoft 365. A+ and Network + desirable.

• Degree in relevant field.

• Experience with ticketing systems and/or the ITIL Framework.

Benefits / Perks

• ☀️ Time Off: 14 days annual leave + public holidays
• 🎂 Birthday Leave: One extra day off to celebrate
• 💰 Company Pension Scheme
• 📞 Employee Assistance Programme (EAP) for wellbeing support
• 🏃‍♀️ EkcOlympics: Global team activity challenges
• 📚 Unlimited access to Pluralsight for continuous development
• 🌱 Real opportunities to grow, including international progression

Why Ekco

• ⭐️ Microsoft’s 2023 Rising Star Security Partner of the Year
• 🚀 First Irish Microsoft MSP to achieve all four Microsoft Security Specializations
• 🏅 Ranked 4th fastest-growing technology company in the Deloitte Fast50 Awards
• 🌈 A culture rooted in diversity, equality, inclusion & belonging
• 🎉 A commitment to internal mobility and career progression
• ✨ Flexible, family-friendly working at the heart of our culture
• 🔐 Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk.