About Ekco

🚀 Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider.
IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale.

We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments.

☁️ In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world.

🌍 Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow.

At Ekco, how we work matters as much as what we deliver. Our people live by four core values that shape everything we do:

• On It: We take ownership, follow through, and get things done.

• All In : We collaborate, support each other, and commit fully to shared goals.

• Connected: We build trusted relationships with colleagues, clients, and partners.

• Hungry to Grow: We stay curious, keep learning, and push ourselves to the next level.

🏠If these values resonate with you, you’ll feel right at home here.

The role

Reporting to the SOC Team Lead, the Senior SOC Analyst is an experienced, shift-based analyst responsible for handling complex investigations, supporting analysts on shift, and maintaining investigation quality across 24/7 SOC operations.

The role is operational and hands-on. Senior SOC Analysts act as an escalation and quality anchor during their shifts, supporting consistent triage, strong investigations, and effective handovers, while escalating appropriately to the on-call resource or Threat Operations Principal when required.

Day to day, your role will involve:

Operational Responsibilities

• Handling complex, sensitive, or high-risk alerts escalated from SOC Analysts during 24/7 operations.

• Supporting analysts on shift with alert triage, investigation techniques, and decision-making.

• Validating triage decisions and investigation outcomes to ensure accuracy, consistency, and adherence to SOC standards.

• Escalating technical issues, investigation gaps, or emerging risks to the on-call resource or Threat Operations Principal as appropriate.

• Ensuring investigations are clearly documented and transitioned effectively across shifts, including detailed handovers.

• Performing quality assurance checks on analyst investigations, case management, and ticket handling during shift.

• Contributing to and reviewing incident reports, ensuring technical accuracy and clarity.

• Identifying recurring alerting issues and proposing detection tuning or logic improvements for review.

• Recognising potential, successful, and unsuccessful intrusion attempts through detailed analysis of telemetry.

• Monitoring identity and access activity, including misuse or abuse of permissions by authorised users.

• Communicating effectively with clients during escalated incidents, maintaining a high standard of service.

• Responding to inbound requests via phone, email, or ticketing systems as required.

Mentorship and Shift Support

• Providing day-to-day guidance and coaching to analysts on shift.

• Supporting onboarding and upskilling of new analysts during live operations.

• Promoting consistent triage approaches, strong documentation, and reliable shift handovers.

• Identifying investigation quality issues or training needs and flagging them appropriately.

Service Contribution

• Contributing to the continuous improvement of SOPs, playbooks, and the SOC knowledge base.

• Sharing threat insights, detection opportunities, and recurring issues identified during shift operations.

• Supporting trend analysis and service reporting through investigation feedback.

• Escalating client risks or significant service issues via the on-call escalation path where appropriate.

• Providing cover in line with rotating 24/7 shift patterns, including flexible 12-hour shifts.

Benefits / Perks

• ☀️ Time Off: 25 days annual leave + public holidays
• 🎂 Birthday Leave: One extra day off to celebrate
• 💰 Company Pension Scheme
• 📞 Employee Assistance Programme (EAP) for wellbeing support
• 🏃‍♀️ EkcOlympics: Global team activity challenges
• 📚 Unlimited access to Pluralsight for continuous development
• 🌱 Real opportunities to grow, including international progression

Why Ekco

• ⭐️ Microsoft’s 2023 Rising Star Security Partner of the Year
• 🚀 First Irish Microsoft MSP to achieve all four Microsoft Security Specializations
• 🏅 Ranked 4th fastest-growing technology company in the Deloitte Fast50 Awards
• 🌈 A culture rooted in diversity, equality, inclusion & belonging
• 🎉 A commitment to internal mobility and career progression
• ✨ Flexible, family-friendly working at the heart of our culture
• 🔐 Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk.