About Ekco

🚀 Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider.
IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale.

We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments.

☁️ In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world.

🌍 Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow.

At Ekco, how we work matters as much as what we deliver. Our people live by four core values that shape everything we do:

• On It: We take ownership, follow through, and get things done.

• All In : We collaborate, support each other, and commit fully to shared goals.

• Connected: We build trusted relationships with colleagues, clients, and partners.

• Hungry to Grow: We stay curious, keep learning, and push ourselves to the next level.

🏠If these values resonate with you, you’ll feel right at home here.

The Role

At Ekco, an Alignment Engineer plays a proactive role in IT service delivery, focusing on aligning client environments with best practices and security standards rather than reacting to issues. The role is central to Ekco’s alignment-based IT service model, which aims to reduce risk and improve compliance through structured assessments and technical insight.

Responsibilities:

• Technology Alignment Reviews: Regularly assess client environments against defined standards and best practices.

•  Risk Identification & Remediation: Spot technical risks and misalignments, recommend fixes, improvements and oversee remediation.

• Proactive Service Delivery: Work with service desk and delivery teams to minimise reactive tickets by addressing root causes.

• Strategic Input: Collaborate with vCIOs and account managers to feed alignment insights into client roadmaps and quarterly business reviews (QBRs).

•  Documentation & Reporting: Produce clear, actionable reports detailing risks and recommendations.

• Client Relationship: Act as a trusted technical advisor, building strong relationships through regular onsite and remote reviews.

Key Requirements

• 3–5+ years of experience in a proactive IT or technical consulting role.

• 3rd level IT-related degree (preferred).

• Relevant certifications (desirable): Microsoft Azure, Office 365, A+, Network+.

• Strong working knowledge of Microsoft Azure, Office 365, and Windows Server.

• Administration skills in Office 365, Azure, Active Directory, and Microsoft Office.

• Hands-on experience with Windows and macOS, including configuration and troubleshooting.

• Experience configuring mobile devices, especially for email and multi-factor authentication (MFA) setup.

• Familiarity with Windows Server operating systems and virtualisation technologies (e.g., Hyper-V, VMware).

• Understanding of intermediate to advanced networking principles.

• Understanding of intermediate to advanced Information Security principles.

• Working knowledge of networking hardware such as switches, wireless access points, firewalls, and routers.

• Experience supporting common peripheral hardware used in business environments (e.g., docks, mice, keyboards, monitors).

• Familiarity with the ITIL framework and KPI-driven service environments.

• Excellent interpersonal and communication skills, with the ability to support clients remotely and onsite.

Benefits / Perks

• ☀️ Time Off: 25 days annual leave + public holidays
• 🎂 Birthday Leave: One extra day off to celebrate
• 💰 Company Pension Scheme
• 📞 Employee Assistance Programme (EAP) for wellbeing support
• 🏃‍♀️ EkcOlympics: Global team activity challenges
• 📚 Unlimited access to Pluralsight for continuous development
• 🌱 Real opportunities to grow, including international progression

Why Ekco

• ⭐️ Microsoft’s 2023 Rising Star Security Partner of the Year
• 🚀 First Irish Microsoft MSP to achieve all four Microsoft Security Specializations
• 🏅 Ranked 4th fastest-growing technology company in the Deloitte Fast50 Awards
• 🌈 A culture rooted in diversity, equality, inclusion & belonging
• 🎉 A commitment to internal mobility and career progression
• ✨ Flexible, family-friendly working at the heart of our culture
• 🔐 Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk.