About Ekco

🚀 Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe!

We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients’ existing technology investments.

☁️ In a few words, we take businesses to the cloud and back!

🌍 We have over 1000 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Ireland, Benelux, South Africa & Malaysia.

The Role

• Conduct regular technology alignment reviews across a range of client environments, measuring against defined best practices.

• Develop and maintain deep technical knowledge of customer environments to deliver meaningful recommendations.

• Provide structured proactive services in collaboration with our internal service desk and service delivery teams.

• Contribute to the evolution of alignment standards by providing feedback and suggesting improvements based on client environments and industry trends.

• Identify technical risks and misalignments, recommending remediation and improvements.

• Help minimise reactive issues through proactive identification of patterns and gaps.

• Build strong technical relationships with clients, acting as a trusted advisor.

• Collaborate with account managers and vCIOs to ensure alignment insights inform strategic planning, client roadmaps, and quarterly business reviews (QBRs).

• Generate clear, actionable alignment reports with identified risks and recommendations, ensuring timely delivery to key stakeholders.

Key Duties

• Perform alignment reviews on a scheduled basis, both remotely and onsite .

• Conduct objective assessments using standardised tools to discover business and technical risks.

• Coordinate alignment activities across multiple clients, with planned recurring engagements.

• Assist the service desk by analysing ticket and endpoint trends to uncover systemic misalignments.

• Educate clients on service processes and ensure they understand how to engage the service desk for non-proactive matters.

• Maintain accurate records of client configurations, licensing, and application support.

• Ensure all technical documentation is up to date and clearly recorded to support continuity of service.

• Utilise available tools and platforms (e.g., RMMs, auditing tools) to automate and streamline assessments for accuracy and efficiency.

• Provide basic client education on IT best practices, cloud, and security during alignment conversations to promote better long-term decisions.

About You

• Strong verbal and written communication skills in English, including technical documentation and client interaction.

• Excellent problem-solving and analytical thinking abilities.

• Demonstrated business ethics, reliability, and a commitment to high professional standards.

• Ability to collaborate effectively with both technical and non-technical stakeholders.

• High attention to detail and a structured approach to work.

Key Requirements

• 3–5+ years of experience in a proactive IT or technical consulting role.

• 3rd level IT-related degree (preferred).

• Relevant certifications (desirable): Microsoft Azure, Office 365, A+, Network+.

• Strong working knowledge of Microsoft Azure, Office 365, and Windows Server.

• Administration skills in Office 365, Azure, Active Directory, and Microsoft Office.

• Hands-on experience with Windows and macOS, including configuration and troubleshooting.

• Experience configuring mobile devices, especially for email and multi-factor authentication (MFA) setup.

• Familiarity with Windows Server operating systems and virtualisation technologies (e.g., Hyper-V, VMware).

• Understanding of intermediate to advanced networking principles.

• Working knowledge of networking hardware such as switches, wireless access points, firewalls, and routers.

Benefits/Perks

• ☀️ Time off - 25 days leave + public holidays
• 🎂 x1 day Birthday leave per year
• 💰 Company Pension Scheme (employer contribution 5%) + flexible salary sacrifice
• 📞 Employee Assistance Programme (EAP) - access to dedicated mental health, emotional wellbeing and general advice
• 🏃‍♀️ EkcOlympics - a global activity for fun!
• 📚 Learning & development - Unlimited access to Pluralsight learning platform

• 🌱 A lot of responsibilities & opportunities to grow (also internationally)

Why Ekco

• ⭐️ Microsoft’s 2023 Rising Star Security Partner of the year
• 🚀 VMware & Veeam top partner status
• 🏅 Ranked as 4th fastest growing technology company in the Deloitte Fast50 Awards
• 🌈Ekco are committed to cultivating an environment that promotes diversity, equality, inclusion and belonging
• 🎉 We recognise the value of internal mobility and encourage opportunities for internal development & progression
• ✨ Flexible working with a family friendly focus are at the core of our company values