About Ekco

🚀 Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe!

We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients’ existing technology investments.

☁️ In a few words, we take businesses to the cloud and back!

🌍 We have over 1000 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Benelux & Ireland. 

The Role

As a Backup and Disaster Recovery (BDR) Analyst, you will support the BDR team in maintaining and executing backup and recovery processes, ensuring our clients' data is secure and recoverable. Your role is essential in providing a foundational level of support and executing day-to-day BDR tasks to maintain business continuity.

Fit into Company Strategy

Your role is critical to our commitment to security and operational resilience. By supporting the execution and maintenance of backup and disaster recovery plans, you help minimise downtime and data loss, ensuring we deliver consistent and reliable services to our customers.

Day to day your role will involve

• Monitoring and Reporting: Monitor backup jobs and disaster recovery readiness, ensuring timely completion and addressing any failures promptly.
• Incident Response: Assist in the response to backup and recovery incidents, providing initial troubleshooting and escalation as necessary.
• Data Integrity: Verify data integrity and availability, conducting routine checks and reporting discrepancies.
• Documentation: Maintain and update BDR documentation, including process descriptions and recovery procedures.
• Support and Collaboration: Work with BDR Engineers and other IT teams to ensure seamless execution of backup and recovery tasks.

Engage with the Role

In this role, you will actively contribute by:

• Executing Routine Tasks: Performing regular backup and restore operations, ensuring data is backed up according to schedules.
• Incident Handling: Assisting in the investigation and resolution of backup and recovery issues.
• Documentation Maintenance: Keeping all BDR-related documentation current and accurate.
• Team Collaboration: Supporting the BDR team in larger projects and initiatives, providing foundational support and assistance.

By leveraging your expertise and delivering on these actions and artifacts, you will not only safeguard our customers data but also fortify our position as a trusted leader in our industry, making a tangible impact on our success.

About You

• Great organisational skills and attention to detail.
• 1-2 years of experience in IT support or a related field.
• Basic understanding of backup and disaster recovery concepts.
• Familiarity with common backup tools and software.
• Strong problem-solving and troubleshooting skills.
• Good organizational skills and attention to detail.
• Ability to work in a dynamic and fast-paced environment.
• Effective communication skills.

Bonus points if you have

• Experience with industry-leading backup and disaster recovery tools.
• Basic knowledge of cloud-based backup solutions.
• Familiarity with data integrity and verification techniques.

 
Benefits/Perks

• ☀️ Time off - 25 days leave + public holidays
• 🎂 x1 day Birthday leave per year
• 💰 Company Pension Scheme (employer contribution 5%) + flexible salary sacrifice
• 📞 Employee Assistance Programme (EAP) - access to dedicated mental health, emotional wellbeing and general advice
• 🏃‍♀️ EkcOlympics - a global activity for fun!
• 📚 Learning & development - Unlimited access to Pluralsight learning platform

• 🌱 A lot of responsibilities & opportunities to grow (also internationally)

Why Ekco

• ⭐️ Microsoft’s 2023 Rising Star Security Partner of the year
• 🚀 VMware & Veeam top partner status
• 🏅 Ranked as 4th fastest growing technology company in the Deloitte Fast50 Awards
• 🌈Ekco are committed to cultivating an environment that promotes diversity, equality, inclusion and belonging
• 🎉 We recognise the value of internal mobility and encourage opportunities for internal development & progression
• ✨ Flexible working with a family friendly focus are at the core of our company values