On the performance and L&D side, the role owns the build of a genuine learning culture across Ekco: mapping skills and capabilities from our future-focused career families into personal development plans and performance goals, driving a cadence of technical certifications, and championing AI adoption and continuous learning as part of everyday working life. This includes helping evolve our annual performance cycle into a proactive, continuous performance management process that embeds the skills and certifications needed to deliver our Group Long Range Plan.

On the people partnering side, the role provides day-to-day generalist support across culture, performance and talent management, and is a key contributor to our People Team inbox, working closely with Talent Acquisition, Reward, Payroll and business unit leaders across the group. Reporting to the Director, People Ops (MSP & Shared Services), this is a full-time role.

• Deliver day-to-day people partnering support across all Ekco business units, acting as a trusted point of contact for managers and employees.

• Manage and triage the People Team inbox, resolving or routing queries across leave & absence, employment documents, payroll & benefits, onboarding/offboarding, systems changes, policies and general administration (see table below).

• Support culture, engagement and talent management initiatives as part of the Group People Plan, including Ekco Eats, Ekcolympics and related engagement activity.

• Advise managers on probation, absence and basic employee relations queries, escalating complex casework and legal acknowledgements appropriately.

• Process HiBob organisational changes submitted by managers, maintaining data hygiene, audit readiness and reporting accuracy.

• Collaborate closely with Talent Acquisition to keep job descriptions, skills requirements and certifications aligned and unified in direction across the group.

• Support onboarding/offboarding administration, including liaising with our internal support team.

Performance, Learning & Development (c. 50%)

• Own the translation of skills and capability frameworks from Ekco's future-focused career families into personal development plans (PDPs) and individual performance goals.

• Support the evolution of our annual performance cycle into a proactive, continuous performance management process, embedding the skills, capabilities and technical certifications required to deliver the Group Long Range Plan.

• Champion a culture of AI adoption and continuous learning across the business, identifying tools, content and behaviours that build this into day-to-day working life.

• Manage the systems and cadence that power the learning cycle — including HiBob, Pluralsight and internally built tools — ensuring certifications, courses and development activity are tracked, reported and actioned.

• Own the group-wide cadence of technical certifications, tracking progress against targets and flagging gaps to business unit leaders.

• Evidence of continuous professional development in learning & development, talent management or performance management practice.