Level 2 EUC Engineer - 6 month Contract
About Ekco
🚀 Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider.
IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale.
We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments.
☁️ In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world.
🌍 Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow.
At Ekco, how we work matters as much as what we deliver. Our people live by four core values that shape everything we do:
On It: We take ownership, follow through, and get things done.
All In: We collaborate, support each other, and commit fully to shared goals.
Connected: We build trusted relationships with colleagues, clients, and partners.
Hungry to Grow: We stay curious, keep learning, and push ourselves to the next level.
🏠If these values resonate with you, you’ll feel right at home here.
The Role
We are seeking a Level 2 EUC Engineer to support within a large-scale enterprise device migration and workplace transformation programme. The role will support business-critical applications during deployment, migration, and post-migration activities, ensuring a smooth user experience and minimal disruption to operations in a highly regulated pharmaceutical GMP environment.
The successful candidate will work closely with Level 3 engineers, EUC teams, infrastructure, networking, AD, Security and project stakeholders to troubleshoot EUC issues, support deployment activities, and assist with application validation across the enterprise environment.
Day-to-day at Ekco:
Provide Level 2 support for EUC devices and applications within a complex IT environment
Support application readiness and testing activities during device migration deployments
Assist with troubleshooting application compatibility and user access issues
Facilitate the onboarding of EUC devices into new environments
Support software installations, upgrades, and deployment activities
Work closely with EUC and deployment teams during migration and cutover phases
Escalate unresolved or complex issues to Level 3 support teams where required
Support incident, request, and change management processes in line with ITIL standards
Maintain accurate support documentation, ticket updates, and knowledge base articles
Assist with application validation following migrations, patching, or updates
Coordinate with business users to support issue resolution and user acceptance activities
Monitor recurring issues and contribute to continuous service improvement initiatives
Support hardware replacement and endpoint refresh activities
Liaise with third-party vendors and support providers as needed
Requirements
Experience providing Level 2 EUC and application support within enterprise environments
Strong troubleshooting and root cause analysis skills
Experience supporting Windows-based applications and endpoint environments
Familiarity with:
Microsoft Windows 10/11
Active Directory
SCCM
Citrix or VDI environments
Application packaging
Kiosk Mode and other techniques as required
Experience using ITSM tools such as ServiceNow or equivalent
Understanding of software deployment and endpoint support processes
Ability to manage multiple support requests in fast-paced project environments
Strong communication and stakeholder engagement skills
Desirable
Experience in a GMP IT/OT environment
Why Ekco
• ⭐️ Microsoft’s 2023 Rising Star Security Partner of the Year
• 🚀 First Irish Microsoft MSP to achieve all four Microsoft Security Specializations
• 🏅 Ranked 4th fastest-growing technology company in the Deloitte Fast50 Awards
• 🌈 A culture rooted in diversity, equality, inclusion & belonging
• 🎉 A commitment to internal mobility and career progression
• ✨ Flexible, family-friendly working at the heart of our culture
• 🔐 Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk.
- Department
- Technical Delivery
- Locations
- Stockton-on-Tees