About Ekco

🚀 Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider.
IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale.

We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments.

☁️ In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world.

🌍 Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow.

At Ekco, how we work matters as much as what we deliver. Our people live by four core values that shape everything we do:

• On It: We take ownership, follow through, and get things done.

• All In : We collaborate, support each other, and commit fully to shared goals.

• Connected: We build trusted relationships with colleagues, clients, and partners.

• Hungry to Grow: We stay curious, keep learning, and push ourselves to the next level.

🏠If these values resonate with you, you’ll feel right at home here.

The Role

Day-to-day at Ekco:

As an Account Executive at Ekco, you will be responsible for acquiring new business and managing a portfolio of existing clients. Your primary focus will be to maintain customer relationships, retain and grow revenue by promoting the portfolio of services Ekco can offer.

Managing a client base of around 80 clients, you will ensure that customer issues are proactively addressed and that Ekco remains their trusted technology partner.

What you’ll be responsible for:

Client Management

• Act as the primary point of contact for assigned customers, maintaining strong, trust-based relationships.

• Support Marketing Prospecting activities into the client base and new market opportunities.

• Regularly engage with clients to assess their needs, concerns, and satisfaction levels.

• Manage customer expectations around service delivery timelines and capabilities.

• Ensure timely escalation and resolution of customer concerns within internal teams.

Revenue Protection & Growth

• Maintain and protect existing revenue.

• Timely renewals of clients existing contracts.

• Identify and develop upsell and cross-sell opportunities

• Understand how to position the full Ekco Services portfolio.

• Accurate Forecast Management and Reporting on account performance, risks, and opportunities to senior management.

Key Performance Indicators (KPIs)

• Account Growth: Drive additional revenue through upselling and cross-selling.

• Account Prospecting and New Business acquisition

• Customer Satisfaction: Improve Net Promoter Score (NPS) and overall engagement.

• Weekly CRM hygiene and business reporting

• Regular office attendance, 2/3 days a week per week as an expectation.

• Achievement of quarterly targets and KPI’s set by the business.

Required Experience & Skills

• 2+ years of experience of selling into SMB or mid-market segment.

• Technical awareness of Cyber Services and IT services.

• Excellent communication and interpersonal skills, with the ability to build client relationships.

• Commercial awareness and the ability to identify new revenue opportunities within accounts.

Benefits / Perks

• ☀️ Time Off: 25 days annual leave + public holidays
• 🎂 Birthday Leave: One extra day off to celebrate
• 💰 Company Pension Scheme • ❤️Health Care
• 📞 Employee Assistance Programme (EAP) for wellbeing support
• 🏃‍♀️ EkcOlympics: Global team activity challenges
• 📚 Unlimited access to Pluralsight for continuous development
• 🌱 Real opportunities to grow, including international progression

Why Ekco

• ⭐️ Microsoft’s 2023 Rising Star Security Partner of the Year
• 🚀 First Irish Microsoft MSP to achieve all four Microsoft Security Specializations
• 🏅 Ranked 4th fastest-growing technology company in the Deloitte Fast50 Awards
• 🌈 A culture rooted in diversity, equality, inclusion & belonging
• 🎉 A commitment to internal mobility and career progression
• ✨ Flexible, family-friendly working at the heart of our culture
• 🔐 Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk.