Head of Technical Account Management
We are currently searching for a talented and experienced Head Technical Account Management to lead our dynamic and growing UK team.
About Ekco
🚀 Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider.
IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale.
We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments.
☁️ In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world.
🌍 Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow.
At Ekco, how we work matters as much as what we deliver. Our people live by four core values that shape everything we do:
On It: We take ownership, follow through, and get things done.
All In : We collaborate, support each other, and commit fully to shared goals.
Connected: We build trusted relationships with colleagues, clients, and partners.
Hungry to Grow: We stay curious, keep learning, and push ourselves to the next level.
🏠If these values resonate with you, you’ll feel right at home here.
The Role
We are currently searching for a talented and experienced Head Technical Account Management to lead our dynamic and growing UK team. There is an expectation for frequent travel to customer locations located predominantly in the London and South East regions.
Day-to-day at Ekco:
Team Leadership: Recruit, train, coach, and manage the performance of a team of TAMs.
Strategic Relationship Management: Act as the strategic technical advisor for top-tier clients, building trust and ensuring the long-term health of technical partnerships.
Product Optimisation: Collaborate with Technical, Pre-Sales and Product teams to influence the product roadmap based on client feedback and technical requirements.
Operational Excellence: Establish, monitor, and scale standardised TAM methodologies, KPIs, and processes to ensure consistent technical service delivery. Act as a preventive and proactive function, spotting areas of weakness before they become impactful like capacity, performance and tooling choices.
Escalation Management: Oversee critical technical escalations, providing strategic direction to resolve issues swiftly and prevent future occurrences.
Commercial & Technical Alignment: Bridge the gap between client business goals and technical implementation, ensuring high adoption rates and providing value-driven QBRs. (Quarterly Business Reviews)
Drive down technical issues within TAM aligned accounts and reduce ticket load on the Service Desk
What are we looking for:
Min 3-5 years’ experience working for a Managed Services Provider, managing key Customers in a mid-market/Enterprise space
Proven track record of managing customer relationships and improving client-supplier relationships through deep understanding of business needs
Proven track record of working within projects in the cloud services domain, working with multiple stakeholders across commercial, technical, and management teams
Proven track record in building Technical Service Reviews and Management reports
High level of written and spoken English as well as high standard of documentation
Technical background with prior experience or exposure to some of our core technologies such as Azure, VMware, vSphere, Backup & Disaster Recovery services, etc.
Excellent ability to explain complex technical concepts to both technical and non-technical stakeholders
Strong analytical abilities to resolve complex problems under pressure
Ideally have experience of leading teams
Personal Attributes:
Confident self-starter. Able to deliver quickly, use own initiative and be motivated to get the job done effectively
High energy individual who enjoys working with customers to deliver exceptional customer service as well as stakeholder management
Leadership abilities, to help customers and colleagues see the value in technology solutions which Ekco can deliver to their business
Passionate about technology and how it can be leveraged to solve customer challenges
Strong analytical and problem-solving skills
Strong communication and interpersonal skills
Attention to detail
Excellent team player
Benefits / Perks
• ☀️ Time Off: 25 days annual leave + public holidays
• 🎂 Birthday Leave: One extra day off to celebrate
• 💰 Company Pension Scheme
• 📞 Employee Assistance Programme (EAP) for wellbeing support
• 🏃♀️ EkcOlympics: Global team activity challenges
• 📚 Unlimited access to Pluralsight for continuous development
• 🌱 Real opportunities to grow, including international progression
Why Ekco
• ⭐️ Microsoft’s 2023 Rising Star Security Partner of the Year
• 🚀 First Irish Microsoft MSP to achieve all four Microsoft Security Specializations
• 🏅 Ranked 4th fastest-growing technology company in the Deloitte Fast50 Awards
• 🌈 A culture rooted in diversity, equality, inclusion & belonging
• 🎉 A commitment to internal mobility and career progression
• ✨ Flexible, family-friendly working at the heart of our culture
• 🔐 Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk.
- Locations
- Holborn - London
- Remote status
- Hybrid