About Ekco

🚀 Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider.
IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale.

We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments.

☁️ In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world.

🌍 Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow.

At Ekco, how we work matters as much as what we deliver. Our people live by four core values that shape everything we do:

• On It: We take ownership, follow through, and get things done.

• All In : We collaborate, support each other, and commit fully to shared goals.

• Connected: We build trusted relationships with colleagues, clients, and partners.

• Hungry to Grow: We stay curious, keep learning, and push ourselves to the next level.

🏠If these values resonate with you, you’ll feel right at home here.

The Role
As an Automations Engineer, you will design, build, and maintain automation solutions that enhance the efficiency, reliability, and scalability of managed services operations. Your role focuses on reducing manual effort, improving service consistency, and ensuring proactive issue detection through scripting, workflow automation, and integrated monitoring. You’ll work closely with service delivery, infrastructure, and security teams to automate processes across endpoint management, patching, monitoring, and service workflows.

Day-to-day at Ekco:

Automation Design & Development

• Develop, optimize, and maintain automation scripts and policies using PowerShell, Python, Bash, or similar scripting languages.

• Build automated workflows to reduce manual intervention in tasks such as onboarding, configuration management, reporting, and maintenance checks.

• Implement event‑driven automations to proactively detect and resolve issues before they impact users.

• Ensure automations follow coding best practices, include proper documentation, and support version control.

Workflow & Systems Automation

• Create and manage workflow automations within ITSM and service platforms (FreshService workflow automations highly beneficial).

• Integrate automation across multiple systems, including monitoring tools, endpoint management platforms, and cloud services.

• Identify repetitive tasks and processes across teams and convert them into scalable, automated solutions.

Monitoring & Observability Enhancements

• Develop smart monitoring and alerting logic using custom scripts, APIs, and automation rules.

• Continuously improve alert quality by refining thresholds, correlating events, and minimizing noise.

• Automate diagnostics and self‑healing routines to accelerate issue resolution.

Patch & Update Automation

• Build automated patching workflows for operating systems and applications across client environments.

• Validate patch deployments, remediate failures with automated actions where possible, and ensure compliance with security standards.

• Maintain automated reporting to track patch health, compliance, and outstanding risks.

Operational Support & Continuous Improvement

• Analyse operational data to identify automation opportunities and efficiency improvements.

• Collaborate with Service Delivery and Engineering teams to ensure automations align with business needs and support customer SLAs.

• Troubleshoot automation failures, script issues, scheduled tasks, and integrations.

• Maintain documentation, diagrams, and knowledge articles for all automation solutions.

Skills & Experience Required

• Strong experience with scripting languages (PowerShell essential; Python and Bash desirable).

• Background in automation within IT operations, managed services, or infrastructure environments.

• Understanding of monitoring, patching, and endpoint management concepts.

• Familiarity with ITSM platforms (FreshService preferred).

• Experience with APIs, REST calls, and data manipulation for system integrations.

• Analytical mindset with the ability to identify operational inefficiencies and design effective automated solutions.

Benefits / Perks

• ☀️ Time Off: 25 days annual leave + public holidays
• 🎂 Birthday Leave: One extra day off to celebrate
• 💰 Company Pension Scheme
• 📞 Employee Assistance Programme (EAP) for wellbeing support
• 🏃‍♀️ EkcOlympics: Global team activity challenges
• 📚 Unlimited access to Pluralsight for continuous development
• 🌱 Real opportunities to grow, including international progression

Why Ekco

• ⭐️ Microsoft’s 2023 Rising Star Security Partner of the Year
• 🚀 First Irish Microsoft MSP to achieve all four Microsoft Security Specializations
• 🏅 Ranked 4th fastest-growing technology company in the Deloitte Fast50 Awards
• 🌈 A culture rooted in diversity, equality, inclusion & belonging
• 🎉 A commitment to internal mobility and career progression
• ✨ Flexible, family-friendly working at the heart of our culture
• 🔐 Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk.