About Ekco:

🚀 Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe!

We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our customers’ existing technology investments.

☁️ In a few words, we take businesses to the cloud and back!

🌍 We have over 1000 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Ireland, Benelux, South Africa & Malaysia.

About the role:

• Provide second line guidance, support and technical expertise for the M365 platform
and associated services and applications under the scope of the M365 platform.
• Configure and manage M365 platform and associated services / application
integrations, ensuring alignment with organisational strategy and best practices
• Continuously evaluate and drive performance improvement and utilisation of M365
tools and services with a strong focus on integration and standardisation across the central technology services team and divisions.
• Provide advanced support for platform related issues, working closely with local IT
teams to resolve complex problems. 
• Work with local IT teams and under the direction of the M365 Platform Manager, fulfill
level 2 and where applicable level 3 M365 requests / issues.
• Escalate incidents to 3rd parties, ensure appropriate escalation procedures and
management of SLAs and follow ups as necessary.
• Based on the central technology services strategy & roadmap, assist in the
development and configuration of solutions across the range of M365 platforms and
services. Where required, advise local it teams and any other relevant parties using the
service.
• Attend technical meetings with local IT teams / service desks and any other relevant
parties to diagnose, progress incidents, support implementation of new solutions and
gather user requirements to support the development of one team. Share learnings /
insights with wider CTS team to drive performance.
• Work with the M365 Platform manager, CTS team and local IT teams to enhance
collaboration, user proficiency and adoption of M365 tools across the organisation.
• Work with the CTS Adoption and Governance team and Business Partners, develop
and deliver training programs to optimise the utilisation of platform tools.
• Ensure that M365 platform services comply with, and are up to date with security
and regulatory requirements. Monitor and respond to security incidents as required.
• Assist in the development, maintenance and implementation of central technology
M365 platform policies and procedures, continuously evaluate and improve these
processes driving consistency across the organisation.

Key Functional Competencies:

• Strong knowledge of Microsoft 365 technology environment and strong
knowledge of infrastructure across platforms and associated services
and applications. Strong understanding of related security and compliance features. 
• Demonstrates experience across a number of M365 services including
Exchange, OneDrive, Telephony, Backup and EntraID
• Broad knowledge of Technology Infrastructure and operating in a Central
Services environment
• Ability to foster culture of innovation by staying updated on the latest
advancements in M365 solutions
• A highly results-orientated individual focused on achieving tangible results
working as part of a global team in a hybrid environment
• Excellent interpersonal skills and the ability to build relationships with key
contacts and across divisions and teams. Ability to foster collaboration
across these networks.
• Demonstrates strong troubleshooting, problem solving and decision
making skills.
• Strong verbal and written communication skills to effectively convey
technical information to non-technical stakeholders.

Key Requirements

• At least 5 years relevant experience in managing and supporting M365 services in a
large, global organisation with a strong focus on standardisation.
• Proven track record of successful M365 implementations focusing on Exchange
Online, Collaboration, EntraID, strong troubleshooting skills, and experience with
security and compliance in M365 environments.
• Relevant 3rd level qualification or alternatively have significant experiential knowledge
to offset formal qualification.

Benefits/Perks

📞 Employee Assistance Programme (EAP) - access to dedicated mental health, emotional wellbeing and general advice

🏃‍♀️ EkcOlympics - a global activity for fun!

📚 Learning & development - Unlimited access to Pluralsight learning platform

🌱 A lot of responsibilities & opportunities to grow (also internationally)

Why Ekco

• ⭐️Microsoft’s 2023 Rising Star Security Partner of the year
• 🚀VMware & Veeam top partner status
• 🏅Ranked as 4th fastest growing technology company in the Deloitte Fast50 Awards
• 🌈Ekco are committed to cultivating an environment that promotes diversity, equality, inclusion and belonging
• 🎉We recognise the value of internal mobility and encourage opportunities for internal development & progression
• ✨Flexible working with a family friendly focus are at the core of our company values