About Ekco:

🚀 Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe!

We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our customers’ existing technology investments.

☁️ In a few words, we take businesses to the cloud and back!

🌍 We have over 1000 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Ireland, Benelux, South Africa & Malaysia.

About the role:

Provide expert guidance and support in the implementation, management and optimisation of the M365 Platform and associated services and applications across. Collaborate with cross-functional teams to analyse business requirements and deliver technical solutions on platform services that leverage M365 and associated capabilities on a global scale across the organisation. Provide high quality operational and technical support primarily on SharePoint Online, Power Platform.

Responsibilities:

• Provide third line guidance, support and technical expertise for the M365 platform and associated services and applications under the scope of the M365 platform.
• Configure and manage M365 platform and associated services / application integrations, ensuring alignment with organisational strategy and best practices.
• Continuously evaluate and drive performance improvement and utilisation of M365 tools and services with a strong focus on integration and standardisation across the central technology services team and divisions.
• Provide advanced support for platform related issues, working closely with local IT teams to resolve complex problems.
• Work with local IT teams and under the direction of the M365 Platform Manager, accept escalations from level 2 and fulfill level 3 M365 requests / issues.
• Based on the central technology services strategy & roadmap, assist in the development and configuration of solutions across the range of M365 platforms and services. Where required, advise local it teams and any other relevant parties using the service.
• Attend technical meetings with local IT teams / service desks and any other relevant parties to diagnose, progress incidents, support implementation of new solutions and gather user requirements to support the development of one team. Share learnings / insights with wider CTS team to drive performance.
• Work with the M365 Platform manager, CTS team and local IT teams to enhance collaboration, user proficiency and adoption of M365 tools across the organisation.
• Work with the CTS Adoption and Governance team and Business Partners, develop and deliver training programs to optimise the utilisation of platform tools.

Key Functional Competencies

• Strong knowledge of Microsoft 365 technology environment and strong knowledge of infrastructure across platforms and associated services and applications. Strong understanding of related security and compliance features. 
• Demonstrates experience across a number of M365 services including SharePoint Online, Power Platform.
• Broad knowledge of Technology Infrastructure and operating in a Central Services environment.
• Ability to foster culture of innovation by staying updated on the latest advancements in M365 solutions.
• A highly results-orientated individual focused on achieving tangible results working as part of a global team in a hybrid environment.
• Excellent interpersonal skills and the ability to build relationships with key contacts and across divisions and teams. Ability to foster collaboration across these networks.
• Demonstrates strong troubleshooting, problem solving and decision making skills.
• Strong verbal and written communication skills to effectively convey technical information to non-technical stakeholders.

Key Requirements

• At least 5 years relevant experience in managing and supporting M365 services in a
large, global organisation with a strong focus on standardisation.
• Proven track record of successful M365 implementations focusing on SharePoint
Online and Power Platform, strong troubleshooting skills, and experience with
security and compliance in M365 environments.
• Relevant 3rd level qualification or alternatively have significant experiential
knowledge to offset formal qualification.

Benefits/Perks

📞 Employee Assistance Programme (EAP) - access to dedicated mental health, emotional wellbeing and general advice

🏃‍♀️ EkcOlympics - a global activity for fun!

📚 Learning & development - Unlimited access to Pluralsight learning platform

🌱 A lot of responsibilities & opportunities to grow (also internationally)

Why Ekco

• ⭐️Microsoft’s 2023 Rising Star Security Partner of the year

• 🚀VMware & Veeam top partner status

• 🏅Ranked as 4th fastest growing technology company in the Deloitte Fast50 Awards

• 🌈Ekco are committed to cultivating an environment that promotes diversity, equality, inclusion and belonging

• 🎉We recognise the value of internal mobility and encourage opportunities for internal development & progression

• ✨Flexible working with a family friendly focus are at the core of our company values