About Ekco

🚀 Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe!

We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients’ existing technology investments.

☁️ In a few words, we take businesses to the cloud and back!

🌍 We have over 1000 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Benelux, South Africa, Malaysia & Ireland.

The role 

The essence of the Alignment Engineer role is to assess and align technology. It is primarily a field based role and by regularly visiting each of our customers you will build a solid technical relationship with our end users. Scheduling onsite visits for alignment reviews, developing new standards and documentation are the key areas of focus for the role

Key Responsibilities 

• Discovering business risk though objective standards and regular on-site assessments.

• Building a technical relationship with the client. 

• Performing regular proactive service to both clients and internal helpdesk. 

• Onboarding new customers Microsoft 365 security services. 

• Onboarding SOC and SIEM and Penn Testing Services.

• Completing scheduled reactive tickets as assigned while on site. 

• Documenting all configurations of technologies (including LAN diagrams) for easier troubleshooting and reconfiguration. 

• Performing in-house helpdesk alignment assessments based on ticket type, customer and endpoint trends. 

• Administration of in-house systems such as the customer portal and security awareness platform.

Key Requirements 

• Strong knowledge of Microsoft technology stack (Azure, Office 365 etc.)

• Minimum of 2 years helpdesk support at a tier 2 level with field experience essential.

• Great communication skills 

• Great Documentation skills DESIRED QUALIFICATIONS • AZ-900 

• Network +

• SC-900 • MD-102

Benefits/Perks

• ☀️ Time off - 25 days leave + public holidays
• 🎂 x1 day Birthday leave per year
• 💰 Company Pension Scheme (employer contribution 5%) + flexible salary sacrifice
• 📞 Employee Assistance Programme (EAP) - access to dedicated mental health, emotional wellbeing and general advice
• 🏃‍♀️ EkcOlympics - a global activity for fun!
• 📚 Learning & development - Unlimited access to Pluralsight learning platform

• 🌱 A lot of responsibilities & opportunities to grow (also internationally)

Why Ekco

• ⭐️ Microsoft’s 2023 Rising Star Security Partner of the year
• 🚀 VMware & Veeam top partner status
• 🏅 Ranked as 4th fastest growing technology company in the Deloitte Fast50 Awards
• 🌈Ekco are committed to cultivating an environment that promotes diversity, equality, inclusion and belonging
• 🎉 We recognise the value of internal mobility and encourage opportunities for internal development & progression
• ✨ Flexible working with a family friendly focus are at the core of our company values