About Ekco

🚀 Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe!

We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients’ existing technology investments.

☁️ In a few words, we take businesses to the cloud and back!

🌍 We have over 1000 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Benelux & Ireland.

The Role

• Provide support of Managed Service environments
• Log and track incidents on the ticketing system (in accordance with ITIL processes) and liaise with third parties when required
• Create and update our knowledge management system and standard operating procedure documents/runbooks
• Liaise with other technical teams within organization to resolve incidents

Technical Skills

• Strong working knowledge of Windows Desktop operating systems from a support and install perspective
• Experience with Microsoft Exchange servers
• Dell/HP Hardware/Storage knowledge

Bonus Points

• Experience with Dell Fluid FS NAS storage
• Assist with the Design, implementation and deployment of client solutions with a focus on Microsoft technologies
• Active Directory support, design and implementation - including DHCP, DNS
• Comfortable with various backup software applications such as CommVault, Backup Exec,Veritas NetBackup
• Virtualisation – focus on Hyper-V with VMware experience

About You

• A minimum of 1 year experience in support
• Excellent troubleshooting skills are essential
• Good Communications skills written and oral
• Good interpersonal skills
• Good team skills
• Client liaison skills - this position will involve working on site with the client
• Ability to manage and prioritise workloads.

Benefits/Perks

• ☀️ Time off - 25 days leave + public holidays
• 🎂 x1 day Birthday leave per year
• 💰 Company Pension Scheme (employer contribution 5%) + flexible salary sacrifice
• 📞 Employee Assistance Programme (EAP) - access to dedicated mental health, emotional wellbeing and general advice
• 🏃‍♀️ EkcOlympics - a global activity for fun!
• 📚 Learning & development - Unlimited access to Pluralsight learning platform

• 🌱 A lot of responsibilities & opportunities to grow (also internationally)

Why Ekco

• ⭐️ Microsoft’s 2023 Rising Star Security Partner of the year
• 🚀 VMware & Veeam top partner status
• 🏅 Ranked as 4th fastest growing technology company in the Deloitte Fast50 Awards
• 🌈Ekco are committed to cultivating an environment that promotes diversity, equality, inclusion and belonging
• 🎉 We recognise the value of internal mobility and encourage opportunities for internal development & progression
• ✨ Flexible working with a family friendly focus are at the core of our company values