About Ekco

🚀 Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe!

We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients’ existing technology investments.

☁️ In a few words, we take businesses to the cloud and back!

🌍 We have over 1000 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Benelux & Ireland.

The role 

We are seeking a contracts and license management executive who will be responsible for overseeing all aspects of contract and license management, including pre and post activities ensuring accountability for license management across all accounts.

Key Responsibilities 

· Full responsibility for contract management – all pre and post activities 

· Accountable for license management across all accounts

· Responsible for the offboarding of all customers protecting the customer experience throughout

· Design and document all processes associated to contract and license management · Working with the SDM support with the design and implementation of new operational processes 

· Access existing processes for continuous improvement and propose, design and implement improvements

· Be on the lookout for opportunities for improvement and develop new efficient procedures 

· Support SDM with customer journey mapping

· ISO point of contact for all quality processes 

· Responsible for updating QMS 

· Assist operations management with service delivery, process improvement 

· Assist Operations management with quality control review and constant improvement and quality audits

· Ad hoc requests as require

Key Requirements 

· Educated to degree level or with relevant experience instead 

· 2-5 years of experience in a similar role

· Good organisation and time management skill

· Excellent interpersonal, customer service and communication skills

Benefits/Perks

• ☀️ Time off - 25 days leave + public holidays
• 🎂 x1 day Birthday leave per year
• 💰 Company Pension Scheme (employer contribution 5%) + flexible salary sacrifice
• 📞 Employee Assistance Programme (EAP) - access to dedicated mental health, emotional wellbeing and general advice
• 🏃‍♀️ EkcOlympics - a global activity for fun!
• 📚 Learning & development - Unlimited access to Pluralsight learning platform

• 🌱 A lot of responsibilities & opportunities to grow (also internationally)

Why Ekco

• ⭐️ Microsoft’s 2023 Rising Star Security Partner of the year
• 🚀 VMware & Veeam top partner status
• 🏅 Ranked as 4th fastest growing technology company in the Deloitte Fast50 Awards
• 🌈Ekco are committed to cultivating an environment that promotes diversity, equality, inclusion and belonging
• 🎉 We recognise the value of internal mobility and encourage opportunities for internal development & progression
• ✨ Flexible working with a family friendly focus are at the core of our company values