Senior Network Engineer
๐ Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe!
About Ekco
๐ Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe!
We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clientsโ existing technology investments.
โ๏ธ In a few words, we take businesses to the cloud and back!
๐ We have over 1000 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Benelux & Ireland.
The roleย
As a 3rd line Engineer, you will hold a key role within the Technical Delivery function. A fast paced, exciting, and growing company (45% year-on-year for the past 3 years). We need you to help with all ownership around ticket and major escalations.
You will act as an escalation point for anything ticket related. You will be part of a team responsible for assisting other teams and Client engagement managers when they need support on an escalation. Overseeing major incidents, problem investigations and root cause analysis.
Objective of the Technical Delivery Team
To deliver outstanding service to our clients. This is achieved by caring, by owning the issues and taking responsibility for resolution. We are engaged, we care, and we go above and beyond to serve our clients.
Objective of this role
Working within a team dedicated to a single customer and their environment, you will be responsible for ensuring the stability of network services. You will take ownership of network tickets logged by the customer or by Ekco monitoring systems, ensuring that all incidents, service requests, change requests, and problem investigations are managed in a timely and effective manner. You will be a strong networking engineer experienced predominantly with Cisco, Palo Alto and HP technologies.
Key Requirementsย
As a 3rd Line Engineer at Ekco you will play a key role in:
- Provide 3rd line technical support for all escalated technical issues, ensuring timely and effective resolution.
- Troubleshoot and resolve complex IT problems across a wide range of technologies, including Desktop, Server, Networks and in some cases Applications.
- Perform diagnostics and root cause analysis for Incidents, Service Requests.
- As a senior engineer, provide technical coaching to colleagues and 1st/2nd Line Service Desk engineers where appropriate
- Maintain and update technical documentation, procedures, and knowledge base articles.
- Technically lead on Major Service outages.
- Working alongside the Problem Manager complete Problem investigations with detailed analysis.
- Participate in on-call rotations and provide after-hours support as required.
Skills Required
- Strong Cisco networking experience including Cisco Meraki
- Strong HP switch experience
- Strong Palo Alto experience
- Strong experience with Fortinet
- Experience with Kato technology
- Experience with Hosted Desktop VDI / Session Hosts
- Azure Virtual Desktop, Microsoft RDS, Citrix, Horizon
- Experience with VxRail
- Experience with Citrix
Benefits/Perks
- โ๏ธ Time off - 25 days leave + public holidays
- ๐ x1 day Birthday leave per year
- ๐ฐ Company Pension Scheme (employer contribution 5%) + flexible salary sacrifice
- ๐ Employee Assistance Programme (EAP) - access to dedicated mental health, emotional wellbeing and general advice
- ๐โโ๏ธ EkcOlympics - a global activity for fun!
- ๐ Learning & development - Unlimited access to Pluralsight learning platform
- ๐ฑ A lot of responsibilities & opportunities to grow (also internationally)
Why Ekco
- โญ๏ธ Microsoftโs 2023 Rising Star Security Partner of the year
- ๐ VMware & Veeam top partner status
- ๐ Ranked as 4th fastest growing technology company in the Deloitte Fast50 Awards
- ๐Ekco are committed to cultivating an environment that promotes diversity, equality, inclusion and belonging
- ๐ We recognise the value of internal mobility and encourage opportunities for internal development & progression
- โจ Flexible working with a family friendly focus are at the core of our company values
- Department
- Service Delivery
- Locations
- London, Moorgate - London , Ekco UK - Milton Keynes
- Remote status
- Hybrid Remote
Senior Network Engineer
๐ Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe!
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